REFUND & SATISFACTION POLICY
Last updated: November 2025
At Habitus LLC, we take pride in providing high-quality, detail-oriented cleaning and organizing services. Our goal is always to exceed expectations and ensure each client feels fully satisfied with their experience.
Payments and Cancellations
A valid card on file is required at booking to secure your appointment. Payment is processed after the service is completed.
Cancellations made with less than 24 hours’ notice, or no-shows, will incur a $50 fee.
For services totaling $300 or more, a 20% deposit is required to reserve the appointment. Deposits are applied to the final balance and are non-refundable for no-shows or same-day cancellations.
If an emergency or unavoidable situation arises (e.g., illness, road closure, or severe weather), please contact us — we’ll always work with you to reschedule without penalty.
Service Quality and Issue Resolution
Clients are encouraged to complete a quick walk-through when service is finished to ensure everything meets expectations. If you are not home, we will send photos or videos of the completed areas for confirmation.
If you notice any missed areas or concerns, please report them within 6 hours of service completion (or by the end of the same day). This allows us to review photos, confirm details, and — if necessary — schedule a same-day or next-day touch-up.
Our first priority is to fix the issue quickly. If a follow-up visit cannot be scheduled within 24 hours, we may offer a discount or credit toward your next service.
Scope of Service
Our cleaning and organizing packages include only the tasks and areas agreed upon before the appointment.
Examples of tasks not automatically included in standard or flow cleans are:
– Inside cabinets, ovens, or refrigerators
– High or hard-to-reach surfaces (ceiling fans, light fixtures, tops of cabinets)
– Carpet shampooing or upholstery cleaning
– Pet waste removal or hazardous materials
If you would like to add these or other deep-clean tasks, please let us know in advance so we can include them in your estimate and schedule.
Each service is performed according to the written description on our website. Add-ons must be requested before service and may require additional time or cost.
Non-Refundable Situations
While we take every precaution to handle your belongings with care, Habitus is not responsible for pre-existing damage, unsecured items, or wear and tear discovered during cleaning.
Refunds are not issued for completed services that were approved on-site or confirmed via photos or text after completion. We cannot offer refunds for dissatisfaction based on tasks outside the originally agreed scope of work.
Contact
For issues, refund requests, or rescheduling:
We respond as quickly as possible — usually the same day and always within 24 hours.